CFun.ai Subscription Cancellation Policy — United States
- Effective date: September 1, 2026
- Last updated: September 1, 2026
- Version: v2026.09.01
- Service provider: CFUNAI CO., LIMITED
- Address: UNIT 11, 9/F, THE CLOUD, NO.111 TUNG CHAU STREET, TAI KOK TSUI, HONG KONG
- Contact: cs@cfun.ai (Email)
1. Scope
This Policy applies to recurring subscriptions purchased directly from CFUNAI CO., LIMITED through CFun.ai (First-party page) for users in the United States. It explains how to stop future renewals and does not replace the transaction-specific terms shown before enrollment.
The price, billing interval, trial terms, renewal date, membership period, and benefits for a subscription are the terms displayed and accepted for that transaction. This Policy does not set a fixed price, cycle, trial length, or membership date.
2. Consent and recurring billing
A recurring subscription starts only after material terms are clearly disclosed and you take an affirmative action showing express informed consent. We provide a transaction confirmation in a form you can retain. Applicable federal and state protections continue to apply if they provide greater rights.
3. How to cancel
You may stop future renewals through the online cancellation page (H5 service page; U.S. English en-US interface), an equally accessible cancellation control in your account, or by emailing cs@cfun.ai (Email). Include the account email or order identifier, but never send a password, verification code, or full payment credential.
We do not require an unnecessary sales call, retention conversation, new purchase, or unrelated personal information as a condition of cancellation. If identity verification is reasonably required, it will be limited to protecting the account and transaction.
4. When cancellation takes effect
A valid request stops renewals scheduled after the cancellation becomes effective. The effective time is when our designated system receives and can associate the request with the subscription, subject to any more protective law or term shown at enrollment.
If payment processing had already begun before the request was received, we will stop the next renewal and review the pending or completed charge under the Refund Policy and applicable law. We will not treat ordinary continued use during an already-paid period as withdrawal of the cancellation.
5. Access, benefits, and account status
Unless the transaction terms, a refund, or law require a different result, access continues until the end of the period already paid for. Cancellation does not automatically delete the account or viewing history. Benefits tied to the paid period remain governed by the terms displayed when granted; benefits may be adjusted only when the related payment is lawfully reversed, refunded, or fraudulent.
6. Cancellation and refunds are separate
Cancellation stops future renewal. It does not by itself reverse a charge already completed. For a duplicate, unauthorized, incorrect, post-cancellation, or otherwise refundable charge, use the refund request page (H5 service page; U.S. English en-US interface) or contact us. Any mandatory state or federal refund, rescission, charge-dispute, or consumer remedy remains available.
7. Third-party subscriptions
If an app store, carrier, wallet, payment platform, or reseller is identified as the merchant of record, cancellation may need to be completed through that merchant's subscription controls. We will provide reasonable help identifying the merchant and verifying service status. Deleting a CFun.ai account does not necessarily cancel a subscription managed by a third party.
8. Confirmation and records
We provide an on-screen or electronic confirmation that can be retained and record the effective cancellation status. Keep the confirmation, order identifier, and relevant billing record. If the cancellation page fails, send a written request by email and preserve the delivery record.
9. Charges after cancellation
If you believe a renewal occurred after a valid cancellation, contact us promptly with the cancellation confirmation and transaction identifier. We will investigate account, payment, and system records and provide an explanation and appropriate correction. You may also use rights available through your payment provider or a competent consumer authority.
10. Complaints, governing law, and contact
Contact CFun.ai Support (H5 service page; U.S. English en-US interface) or cs@cfun.ai (Email). Hong Kong law governs this Policy only to the extent it does not deprive a U.S. consumer of mandatory federal or state protection or access to a forum with jurisdiction.
11. Legal references
- Restore Online Shoppers' Confidence Act — Federal Trade Commission (External website)
- Federal Trade Commission guidance on negative-option subscriptions (External website)