Fastest Way: Use the Cancellation & Refund Portal
To cancel your subscription instantly and ensure future charges stop, please use our official self-service portal:
https://h5.cfun.ai/guide
How to Cancel Your Subscription
1. Open https://h5.cfun.ai/guide
2. Enter your phone, email, or transaction ID
3. Or upload your payment screenshot
4. Select your active subscription
5. Tap “Cancel Subscription”
Will I Still Be Charged After Cancelling?
No. Once cancelled through the portal, auto-renewal stops immediately and you won’t be charged again.
Wallet charges after cancellation
If you paid through GCash, Maya, TrueMoney, Touch 'n Go (TNG), KakaoPay, or NaverPay, cancelling in the portal stops the wallet’s auto-renewal.
Accidental Subscription?
If you subscribed by mistake, you may also request a refund on the portal.
Need Help Finding Your Subscription?
If you forgot your registered phone/email, upload a payment screenshot or email cs@cfun.ai.
Open Refund & Cancellation Portal